🖼️ 1. Digital Product Nature
All products available on Nystrom/Creative are intangible digital goods — such as templates, dashboards, toolkits, and design systems — delivered electronically upon purchase.
After your payment is processed, download links become immediately accessible.
Due to this instant access model, we do not offer refunds once a product file has been downloaded.
💡 2. Eligibility for Refunds
Refunds may be granted only in the following limited circumstances:
- Duplicate Purchase:
If you accidentally purchase the same product twice, contact us within 7 days, and we will refund the duplicate transaction. - Technical Issues Preventing Use:
If a file is corrupted, missing, or incompatible with all supported formats (as listed on the product page), we will repair or replace it promptly.
If we cannot provide a working version within 7 business days, you may request a full refund. - Incorrect Product Delivery:
In rare cases where the wrong file or version is sent, we will correct the issue immediately or issue a refund.
Please note: refunds are not issued due to:
- Change of mind or subjective dissatisfaction with design style;
- Misunderstanding of product features clearly listed in descriptions;
- Lack of technical knowledge to use the product (we provide documentation for each product).
⚙️ 3. Requesting a Refund
If you believe your case qualifies for a refund, please contact our support team and include:
- Order number
- Date of purchase
- Product name
- Clear description of the issue (with screenshots, if relevant)
We will review each case individually and respond within 2–4 business days.
🧾 4. Exchange Policy
Since our products are digital, we cannot offer direct “exchanges.”
However, if you purchased the wrong product by mistake, we may provide store credit of equal value once your refund request is approved.
🌍 5. Global Consumer Rights
Our policies comply with international standards for digital commerce, including:
- EU Consumer Rights Directive (Article 16) for digital content;
- U.S. Federal Trade Commission (FTC) guidelines for online goods;
- UK Consumer Contracts Regulations regarding intangible downloads.
We ensure that all refund requests are handled respectfully and transparently.
🕰️ 6. Timing of Refunds
If approved, refunds will be processed within 5–7 business days, returned to your original payment method.
Processing time may vary depending on your bank or payment provider.
🧩 7. Support & Assistance
Our team is available to assist with any technical or usage issues related to your purchase.
We encourage you to reach out before requesting a refund — in most cases, we can resolve issues quickly with updated files, additional documentation, or guided instructions.
“Our commitment is not just to sell — but to support every creative who trusts our tools.”
